Terms and conditions

Last updated: 27 September 2026

1. About these terms

These terms apply when a customer buys a website package, monthly website service or optional extra from Sites4Trades.com.

Sites4Trades.com is operated by Luke Ranfield, a self-employed sole trader trading as Sites4Trades.com.

Business address: Flat 11, The Ropeworks, Little Peter Street, Manchester, M15 4QJ Email: sales@sites4trades.com

In these terms, “Sites4Trades”, “we”, “us” and “our” mean Luke Ranfield trading as Sites4Trades.com. “Customer”, “you” and “your” mean the person or business purchasing the service.

Our website packages are intended for business customers. By ordering for a business, you confirm that you have authority to do so. Nothing in these terms removes any statutory rights that apply to you, including any consumer cancellation rights where you are legally acting as a consumer.

2. The agreement

Your agreement with us consists of:

• The package and optional extras shown at checkout
• The information supplied in your website brief
• Any written changes we both agree
• These terms

The agreement begins when we accept your order after successful payment. If we cannot accept an order, we will tell you and refund any amount paid for services we have not provided.

If there is a conflict, a written change agreed specifically for your order takes priority, followed by the checkout description and then these terms.

3. What we provide

We will provide the website package and optional extras selected at checkout. The exact number and type of pages, sections and features depend on the package purchased.

The ongoing monthly service ordinarily includes:

• Keeping the website online
• Technical maintenance and routine security updates
• Help with the website’s domain name where included or agreed
• Reasonable small changes to existing text, contact details, services and project photographs
• General website support

Major redesigns, new functionality, new pages or sections, substantial copywriting, integrations and work outside the purchased package are not included unless stated otherwise. We will explain any additional charge and obtain approval before starting chargeable extra work.

4. Your website brief and responsibilities

You agree to:

• Provide accurate, complete and timely information
• Supply the text, images, branding, access details and approvals reasonably needed to complete the work
• Check names, contact details, claims, prices, accreditations and other factual information before approving the website
• Respond to reasonable questions and review requests without unnecessary delay
• Keep account credentials secure and tell us promptly about suspected unauthorised access
• Pay all amounts due under the agreement

Delays in receiving information, access or feedback may delay delivery. We are not responsible for a delay caused by missing, inaccurate or late information from you or a third party outside our control.

5. Content, permissions and prohibited material

You confirm that you own, or have permission to use, everything you supply to us. This includes photographs, logos, testimonials, reviews, trade marks, written material and personal information.

You remain responsible for the accuracy and legality of your business claims and website content. You must not ask us to publish anything unlawful, misleading, defamatory, discriminatory, infringing, malicious or otherwise harmful.

You give us permission to copy, edit, resize and use supplied material as reasonably necessary to provide the service. We may refuse or remove content where we reasonably believe it is unlawful, infringes another person’s rights, creates a security risk or breaches these terms.

6. Delivery and the 48-hour first-version period

Where a package is advertised with a first version within 48 hours, the period starts only when:

• The order and required payment have been completed
• The website brief has been fully submitted
• We have received the essential content, files and access details needed to begin

The 48 hours are working hours and do not include Saturdays, Sundays or public holidays in England. For example, a complete brief received late on Friday will continue through the next working days.

The 48-hour commitment applies to the first version of the website, not final approval, revisions, domain changes or launch. We will tell you as soon as reasonably possible if an exceptional event outside our control is likely to cause a delay.

7. Reviews, changes and approval

We will give you an opportunity to review the first version and request reasonable changes within the scope of the purchased package.

Small corrections and reasonable refinements needed to complete the agreed package are included before launch. A change may be quoted separately if it changes the original brief, adds pages or functionality, replaces a substantial amount of completed work or amounts to a new design direction.

Approval may be given by email, message, form submission or another clear written instruction. By approving the website, you confirm that you have checked it and authorise us to make it publicly available.

Minor issues that do not materially prevent the website from being used can be corrected after launch and do not automatically delay approval or payment obligations.

8. Prices and payment

The setup price, monthly charge and prices of optional extras are those shown and accepted at checkout, unless we agree otherwise in writing.

The setup payment is due when the order is placed. The ongoing service is billed monthly using the payment method selected at checkout, from the start date shown there. Payments are processed by Stripe. We do not receive or store your full payment card details.

If a recurring payment fails, we may contact you and retry payment. If an amount remains unpaid, we may suspend updates, support or the website itself after giving reasonable notice. Suspension does not remove your responsibility to pay charges already due.

We may change the ongoing monthly price by giving at least 30 days’ notice. If you do not accept the new price, you may cancel before it takes effect.

9. Minimum term, renewal and cancellation

The ongoing service has a minimum term of one monthly billing period, starting on the subscription start date shown at checkout. After that first month, it continues on a rolling monthly basis until cancelled. There is no longer minimum commitment or separate cancellation fee. The pre-launch refund policy below still applies during the first month.

You may cancel by emailing sales@sites4trades.com before your next renewal. We will confirm the cancellation and stop future renewals. After launch, cancellation takes effect at the end of the monthly billing period already paid for, subject to the one-month minimum. There is no pro-rata refund for unused days in that period, except where required by law. You can request your website files as explained in section 11.

We may end or suspend the agreement if you:

• Do not pay an amount due after receiving reasonable notice
• Seriously or repeatedly breach these terms
• Ask us to publish unlawful or harmful material
• Misuse the service or create a security risk

Where practical, we will give you an opportunity to remedy a breach before ending the agreement. We may act immediately where necessary to protect people, systems or legal rights.

We may also end the service for business reasons by giving at least 30 days’ notice and refunding any prepaid monthly amount covering a period after the service ends.

10. Refunds before and after launch

Before your website goes live: you may cancel and request a full refund of the amount paid to us for that website order, including its setup payment, associated monthly service charges and optional extras. This applies even if work has started or you have approved a preview. Email sales@sites4trades.com before launch to request it. We will stop work and cancel the associated subscription.

After your website goes live: payments for the completed build, supplied extras and monthly service periods already started are not refundable simply because you change your mind or decide to cancel. You can still cancel future monthly renewals and request the website handover described below.

“Goes live” means that, with your approval, we publish the website at its intended public web address for normal use by your customers. A preview or staging link sent for your review does not count as launch.

We will issue pre-launch refunds within 14 days of receiving your cancellation request, normally to the original payment method. Your bank or payment provider may take additional time to display the credit. When a build is refunded, you retain your original supplied materials, but you do not receive a licence to use our unpaid design or development work.

This refund policy does not limit any remedy or refund required by law if we fail to provide the agreed service, or any statutory cancellation rights that apply to a consumer.

11. Your website, domains and handover after cancellation

You can take your completed website with you when you cancel. If the agreed build price and charges properly due have been paid, we will provide a copy of the final website files and customer assets we hold, together with the configuration information reasonably needed to host the website elsewhere. You do not have to keep paying the monthly service to keep using that copy. We do not charge a separate fee for supplying the standard file handover.

Ask for the handover when you cancel, or within 30 days after the service ends. We will agree a practical handover date with you. Hosting, maintenance, updates and support from Sites4Trades end at the end of your paid service period. Arrange replacement hosting in time if you want the site to remain online without interruption.

The handover does not include our passwords, other customers’ data, internal business systems, or third-party accounts and licences that we are not entitled to transfer. We will identify any external services your website needs. Your new provider may need to configure forms, email, storage or other integrations and obtain its own licences or subscriptions. Work to install or adapt the site on a new provider is separate from the file handover and must be agreed before any extra charge is made.

Where we manage a domain obtained for your business, we will release it or help transfer it to your chosen registrar on request. You are responsible for renewal charges and any receiving-provider or registry fees. Registry transfer locks and other third-party restrictions may affect timing.

We normally remove ordinary project materials within 30 days after the service ends, subject to a handover already requested and the accounting, legal and backup exceptions in our Privacy and Cookie Policy. Request your copy before then and keep your own backup.

12. Intellectual property

You retain ownership of material you supplied and remain responsible for it.

Once the build price has been paid in full, you have a continuing, non-exclusive licence to use, copy, host and modify the final website we created for your business, including through a replacement developer or hosting provider after cancellation. This licence includes our reusable components to the extent they are included in that website, but does not permit selling those components separately as templates or software. It does not transfer ownership of:

• Our underlying methods, reusable layouts, templates, systems or know-how
• Third-party software, fonts, photographs, plug-ins or other licensed material
• Material supplied under a licence that imposes its own conditions
• Unpaid work or rejected concepts

We retain the right to reuse general skills, ideas, techniques and non-confidential components that do not identify your business or reproduce your protected content.

We will not use your confidential information outside the purposes of providing and administering the service.

13. Third-party services

The website may rely on services provided by third parties, including hosting companies, domain registrars, email providers, mapping services, payment providers, plug-ins and social platforms.

We will use reasonable care when selecting and configuring services within our control, but we cannot guarantee that a third-party service will always be available, unchanged or error-free. Third-party terms and acceptable-use rules may also apply.

We are not responsible for a failure caused solely by a third-party service or event outside our reasonable control, but we will take reasonable steps to reduce disruption and help restore the service where it forms part of our agreement.

14. Website performance and marketing results

We will provide the service with reasonable care and skill. However, no website can be guaranteed to:

• Achieve a particular search-engine position
• Generate a particular number of enquiries, sales or visitors
• Be accepted by every advertising platform
• Operate without any interruption or minor defect
• Display identically on every historic browser, device or third-party platform

Search engines, advertising platforms and third-party services control their own systems and decisions. Any examples, projections or past results are illustrative and are not a promise of future performance.

15. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to that:

• We are not liable for indirect or consequential loss
• We are not liable for lost profit, lost revenue, lost opportunity, lost anticipated savings or reputational loss
• We are not liable for problems caused by inaccurate material, unlawful instructions, missed approvals, lost credentials or unauthorised changes attributable to you
• Our total liability arising from the agreement will not exceed the total amount you paid us under that agreement during the 12 months immediately before the event giving rise to the claim

These limits apply only so far as permitted by law. You are responsible for maintaining appropriate business records and copies of important original content supplied to us.

16. Confidentiality and data protection

Each party will use the other’s confidential information only as needed to perform or enforce the agreement and will not disclose it except to people who need it for that purpose, professional advisers, or where disclosure is required by law.

We handle personal information as described in our Privacy and Cookie Policy. You are responsible for ensuring that personal information you provide for publication or processing has been collected and shared lawfully.

17. Events outside our control

Neither party is responsible for delay or failure caused by an event outside its reasonable control. This may include widespread internet or hosting failure, cyberattack, power failure, industrial action, natural disaster, serious illness, government action or failure of a critical third-party provider.

The affected party must take reasonable steps to reduce the impact and resume its obligations. If a material interruption continues for more than 30 days, either party may end the affected service by written notice.

18. Changes to these terms

We may update these terms for future orders at any time. If a change materially affects an active ongoing service, we will provide reasonable notice. A change will not retrospectively remove a right or refund already earned.

19. General terms

If part of these terms is found unenforceable, the remaining terms will continue to apply.

A delay in enforcing a right does not waive that right.

You may not transfer the service agreement to somebody else without our written permission. This does not prevent the website handover or use by a replacement provider described in sections 11 and 12.

These terms do not give rights to anyone other than you and us.

20. Governing law and disputes

Please contact us first if a concern arises so we can try to resolve it promptly.

These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless the law requires otherwise.

21. Contact

Questions, cancellation notices and refund requests should be sent to sales@sites4trades.com.